Quality Policy Statement
Emda Global Enterprises is committed to delivering high-quality services and OEM products to our customers. We strive to meet and exceed their expectations by continuously improving our processes and systems.
Our quality policy is centered on the following principles:
1. Experience: Our Managing Director/CEO has over 20 years of management and project execution experience in an international company, GlaxoSmithKline (GSK), where he retired as the Head of Business Development after growing in the management cadre by holding positions like: Head of New Products, Anglophone West Africa; Commercial Manager, Anglophone West Africa; among others.
2. Customer Focus: We prioritize understanding and meeting our customers’ needs, preferences, and expectations. We strive to build long-lasting relationships based on trust, reliability, and customer satisfaction.
3. Continuous Improvement: We regularly evaluate and improve our processes, systems, and skills to enhance the quality of our products and services. We encourage feedback from customers, employees, and suppliers to drive innovation and exceed industry standards.
4. Compliance with Standards: We adhere to all applicable laws, regulations, and quality standards to ensure the safety, reliability, and integrity of our products and services. We have implemented a robust quality management system to guarantee compliance and provide a framework for continuous improvement.
5. Employee Involvement: We value the contributions and knowledge of our employees and foster a culture of continuous learning and development. We empower them to take ownership of quality control and improvement initiatives, creating a sense of shared responsibility for maintaining our high-quality standards.
6. Supplier Partnership: We partner with reliable and quality-conscious suppliers who share our commitment to excellence. By collaborating closely with our suppliers, we ensure the consistency and reliability of our products and services throughout the supply chain. Please see attached a letter of appointment as a representative in Nigeria from one of our OEM, Jiangyin Thousands Chemicals Co. Ltd.
7. Risk Management: We proactively identify and mitigate potential risks to our customers and business operations. We implement appropriate measures to prevent quality issues, ensure product safety, and maintain the highest level of customer satisfaction.
This quality policy statement serves as a guide for all our employees and stakeholders, outlining our dedication to delivering exceptional products and services. We regularly review and update our quality objectives to drive continual improvement and ensure our customers’ total satisfaction.